Online forms exclude the poor and the old

Funding of roles:

The Muaūpoko Tribal Authority of Horowhenua and its partner FinCap warn that the shift to digital-only interfaces by many central and local government agencies is excluding many people from essential services.

The Muaūpoko Tribal Authority of Horowhenua and its partner FinCap warn that the shift to digital-only interfaces by many central and local government agencies is excluding many people from essential services.

Muaūpoko general manager Di Rump said he has heard many stories of digital exclusion from whānau and kaumatua.

Whānau, frontline workers and financial mentors are often called upon to help people complete online forms and access online tools so that essential tasks such as passport renewals, dog registration and access to banking services can be accomplished.

She says everyone in Aotearoa should have access to essential services without incurring unfair costs or spending ridiculous amounts of time on them.

FinCap Policy Advisor Janeka Rutherford-Busck wants to see changes in the digital approach of many organizations, as well as sustainable funding for support in communities so that financial mentors, Citizens Advice Bureau employees and d others can help bridge the digital divide.


Melvin G. Rodriguez